Billing Analyst, Payments - Retail Energy experience essential - Utility People : Job Details

Our client, a leading software and services company in the utility sector, is expanding its CRM/Billing support team, and are looking for passionate, driven, and talented people to join us. They seek a passionate and driven Business Analyst with Payments/Billing experience from a UK energy supplier. We will also consider someone with payments and allocations experience from a retail supply business looking for a career change as the client is willing to train the right candidate in formal Business Analysis skills. If this sounds interesting contact us today for more information.

Key responsibilities:

• Produce requirements in the form of user stories for use by developers and test analysts
• Analyse and understand the business processes and workflows related to payments
• Collaborate with stakeholders to define business requirements and deliver solutions
• Develop and maintain documentation including requirements, design and user manuals.
• To provide interpretation of industry compliance requirements.
• Provide expertise/support to internal teams and external clients using the software solutions.
• Interpret complex business requirements into understandable requirements for the teams.
• Manage/prioritise requirements against industry, customer & internal expectations/deadlines
• Work with software team to resolve issues with conflicting functionality and timelines
• To create and maintain product guides and user documentation
• On some occasions, to provide training to colleagues and clients on system changes.

Skills & experience required:

• Experience within an energy retail supply business essential
• Payment and/or debt management experience
• Ideally some business analysis skills plus good inter-personal skills and a team player.
• Good problem-solving techniques, and strong attention to detail.
• Experience working directly with developers and test analysts on product development.
• Ideally experience regarding dataflows and supplier management.
• Experience using and/or designing CRM functions - useful.
• Experience using agile and formal BA methodologies

Ref: JB-14873

Role: Billing Analyst, Payments - Retail Energy experience essential

Location: Fully remote

Salary: Up to £60K + benefits