Billing and Collections Advisor - Kids Planet Day Nurseries : Job Details

In each of our 203 settings, Kids Planet Day Nurseries offers the best possible nursery care and education in a distinctive setting where kids are actively encouraged to explore, learn, and socialise with other kids.

As a quickly developing nursery company, Kids Planet Day Nurseries has grown from 52 nurseries to 203 nurseries in the last two years. As a result, we are always adding members to our finance team, and we are presently seeking a Billing and Collections Advisor to join our team. The Billing and Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Credit Controller will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.

Responsibilities will include but not be limited to the following:

• Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.
• Discuss repayment schedules.
• Follow the company’s debt policies and initiate legal proceedings if necessary
• Invoicing around 500 - 700 customers per month using nursery software
• Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.
• Reconciliation of outside agency payments
• Processing Direct Debit collections
• Issue of monthly statements
• Resolving parent finance queries
• Maintaining open lines of contact with nurseries to guarantee productive relationships
• Month-end duties
• Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required

The ideal applicant will possess:

• At least 3 years of dedicated Credit Control experience or transferable experience from a different field.
• Good level of competence in Excel, Word, and Outlook
• Proven experience in a B2C environment desirable
• Confident communication skills
• An excellent telephone manner
• The ability to listen to customers and negotiate successful resolutions
• Self-motivated, calm and professional, and able to work efficiently in a busy office environment
• Ability to reconcile complex accounts and have excellent attention to detail
• Excellent Numerical ability and problem-solving skills

Job Types: Full-time (40 Hours, Monday - Friday), Permanent, Based at Lymm Head Office.

We are unable to offer any kind of visa sponsorship for this role.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note, if you are successful in this role, background checks including online searches may be completed. This is keeping in line with Keeping Children Safe in Education policies.