Billing Quality Assurance Specialist - IRIS- Networx Services : Job Details

Billing Quality Assurance Specialist

Competitive + Bonus + Benefits

Wigan, UK

Permanent full time

Are you ready for a role that lets you make a real impact on quality assurance while advancing your career in a fast-paced, dynamic environment? We’re on the lookout for a detail-oriented Quality Assurance (QA) Auditor to join our Billing Operations team at IRIS Software Group.

This is a 5-day/week position based in our Wigan office (WN3 5AZ).

What Will You Be Doing?

As a Quality Assurance Auditor, you’ll:

• Ensure Quality and Accuracy: Develop and execute quality control audit plans to enhance billing precision.
• Evaluate and Improve Processes: Review customer account ledgers, test invoicing parameters, and identify areas for optimisation.
• Upskill and Support the Team: Train colleagues on quality standards and controlled processes, boosting overall accuracy.
• Drive Results: Define and track KPIs, ensuring targets are met and corrective actions are taken where needed.
• Act as a Key Escalation Point: Handle revenue-related queries and provide effective resolutions.
• Support Transformation Projects: Be a vital contributor to internal projects, driving IRIS’s ongoing success.

What Are We Looking For?

We’d love to hear from you if you bring:

• Knowledge and Experience: A strong grasp of Accounts Receivable, revenue processes, CRM, and transactional finance systems.
• Analytical Skills: Sharp attention to detail and proficiency with numbers.
• Key Competencies: Initiative, teamwork, customer focus, problem-solving, and excellent communication skills.
• A Can-Do Attitude: A proactive approach to process improvement and achieving goals.

Why Join IRIS?

• Make an Impact: Play a critical role in shaping and improving our billing operations.
• Career Growth: Be part of a dynamic, forward-thinking organisation where your contributions are recognised and rewarded.
• Collaborative Culture: Join a supportive team committed to innovation and excellence.

If you’re ready to bring your expertise to a role where you can truly make a difference, apply today! This is your chance to take the next step in your career and grow with IRIS.

Act fast—due to high demand, we encourage early applications. We can’t wait to hear from you!

Who are we?

IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed 93rd in the Grant Thornton Sunday Times Top Track 250, which is compiled by Fast Track and published in The Sunday Times each September, celebrates Britain's private mid-market growth companies with the biggest performance.

Why you should apply…

We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So, what can we offer you?

• Competitive salary including quarterly commission scheme and bonus scheme
• 26 days holiday allowance
• Private medical healthcare
• Life assurance
• Pension
• Complimentary benefits, including Bike to Work and discount schemes