Block Manager - GKR International : Job Details

• 5 years' block management experience
• Service charge & Section 20 knowledge
• Superb customer service & a drivers licence

Job Description: Residential Block Manager – Richmond, LondonLocation: Richmond, LondonSalary: Competitive, based on experienceJob Type: Full-TimeReports to: Senior Property Manager / DirectorOverview: We are seeking an experienced and proactive Residential Block Manager to join our dynamic property management team based in Richmond, London. The ideal candidate will manage a portfolio of residential blocks, ensuring effective service charge management, compliance with leasehold regulations, and top-tier customer service. This role also involves overseeing maintenance, organizing AGMs, and managing major works in line with Section 20 requirements.Key Responsibilities:

• Service Charge Management:
  • Prepare and manage annual service charge budgets.
  • Ensure timely collection and reconciliation of service charge funds.
  • Handle financial queries from leaseholders and stakeholders.
• Section 20 Consultation & Major Works:
  • Oversee the Section 20 consultation process for major works.
  • Liaise with contractors and surveyors to ensure projects are completed within budget and to a high standard.
• Maintenance & Repairs:
  • Organize routine and emergency maintenance.
  • Conduct regular site inspections to ensure properties are well-maintained.
  • Manage relationships with contractors and suppliers, ensuring value for money and quality service.
• Compliance & Risk Management:
  • Ensure properties comply with all relevant health and safety regulations.
  • Maintain accurate records and documentation in line with statutory requirements.
  • Coordinate fire risk assessments, health and safety audits, and insurance renewals.
• AGMs & Leaseholder Engagement:
  • Organize and attend AGMs and residents' meetings.
  • Prepare agendas, minutes, and follow up on action points.
  • Provide excellent customer service, addressing leaseholder queries and concerns promptly.
• Customer Service & Communication:
  • Act as the primary point of contact for residents, leaseholders, and freeholders.
  • Build strong relationships and ensure clear, consistent communication.
• Driving & Site Visits:
  • Regularly visit properties within the portfolio to ensure standards are met.
  • A valid UK driving license and access to a vehicle is essential.

Skills & Experience Required:

• Essential:
  • Proven experience in residential block management.
  • Strong understanding of service charges, leasehold management, and Section 20 processes.
  • Knowledge of relevant legislation, including the Landlord & Tenant Act and health and safety regulations.
  • Excellent organizational and time-management skills.
  • Exceptional customer service and communication abilities.
  • Proficiency in property management software and Microsoft Office.
  • Full UK driving license and access to a vehicle.
• Desirable:
  • IRPM or ARMA qualification (or willingness to work towards one).
  • Experience managing properties in the Richmond area or similar locations.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and training.
• A supportive and collaborative working environment.
• Flexible working arrangements where possible.

How to Apply:If you are a dedicated and motivated individual with a passion for property management, we would love to hear from you. Please send your CV and a cover letter detailing your experience and suitability for this role.Join us in delivering exceptional property management services in one of London's most vibrant and prestigious areas!CVs to