BPO Advisory Director - Xpertise Recruitment Ltd : Job Details

Job Description

The BPO (Business Process Outsourcing) Advisory Director is responsible for leading and managing advisory services aimed at optimising and transforming clients' business processes through outsourcing strategies. This position requires deep expertise in BPO, along with strong leadership and strategic planning capabilities.

Key Responsibilities

Client Engagement and Strategy:

• Build and sustain relationships with key clients.
• Assess client needs and create customised BPO strategies.
• Provide expert advice on best practices, industry trends, and innovative solutions.

Project Management:

• Lead BPO projects from initiation to completion.
• Ensure projects meet deadlines, budgets, and quality benchmarks.
• Manage project teams and optimise resource allocation.

Business Development:

• Identify and pursue new business opportunities to expand the advisory practice.
• Develop and present proposals to prospective clients.

Operational Excellence:

• Establish and refine effective processes and methodologies.
• Ensure adherence to industry regulations and company standards.
• Drive continuous improvement in service delivery and operational efficiency.

Team Leadership:

• Guide and mentor a team of consultants and analysts.
• Promote a collaborative and forward-thinking work culture.
• Support professional growth by providing training and development opportunities.