Branch Manager - Lawes Consulting Group : Job Details

Job title: Branch Manager

Salary:  £65,000 Plus car allowance

Location: Hampshire

PURPOSE OF ROLE 

As the Branch Manager, you will report to the Regional Director and be responsible for overseeing the day-to-day operations of the executive teams, supporting the delivery of team key performance objectives.

ROLE AND RESPONSIBILITIES 

• Managing the team of executives on a day-to-day basis, including service level delivery and maintaining adequate resources.
• Monitoring team renewal, new business, and task progress daily.
• Ensuring team compliance with FCA requirements.
• Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment.
• Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts.
• Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction.
• Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients.
• Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth.
• Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients.
• Leading and developing the team to achieve KPI targets.
• Working with senior managers to implement change for business benefits.
• Presenting monthly results to the team and providing feedback to senior management.
• Providing broking solutions and support to handlers when required.
• Communicating and managing relationships with key stakeholders.
• Coaching team members to improve customer service. 

QUALIFICATIONS 

• Minimum of Certificate in Insurance status within two years of joining.
• Minimum of 12 months experience in the insurance/broking sector. 

PERSON SPECIFICATION 

• Strong communicator with the ability to manage internal and external relationships.
• Strong influencing, negotiating, problem-solving, and analytical skills.
• Highly organised, target-driven, and motivated.
• Adaptable, focused, and professional.
• Confident telephone manner and a team player.
• Effective at managing expectations.
• Recognises the importance of self-development.

SKILLS AND EXPERIENCE 

• Good knowledge of the Financial Services market and regulatory framework.
• Broking skills and a detailed knowledge of insurance policies.
• Ability to maintain a high level of customer service at all times.
• Knowledge and use of insurer products and solutions.
• Sales and service process knowledge, particularly sales through service.
• Up-to-date with insurance industry developments and regulatory changes.
• Proficient in account management systems and Microsoft Office.

If you have the relevant experience or know someone that does please contact me now on or email us at