Branch Manager - TC PERSONNEL LIMITED : Job Details

Our client a leading provider in the Freight Forwarding and Transportation industry are looking for a Branch Manager to join their team, the Branch Manager will be responsible for overseeing all import/export, warehouse operations and facilities management within the Manchester office.

Duties and Responsibilities

• Lead, mentor, and support team members in achieving their goals and targets.
• Line manage staff, oversee day-to-day operations, and ensure efficient performance.
• Provide training, supervision, and maintain staff training records.
• Oversee import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
• Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.
• Communicate and report internal leads to sales and customer service teams.
• Ensure accurate quotations are processed, communicated within two hours, and recorded.
• Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.
• Manage Manchester warehouse operations and maintain smooth workflow.
• Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.
• Build and maintain strong customer relationships, addressing queries and concerns.
• Report sales activities and ensure ongoing communication with the network.
• Authorise and scrutinise invoices, ensuring compliance with company policies.
• Oversee department cost capture, ensuring timely and accurate financial reporting.
• Ensure value for money in procurement processes.
• Act as the senior fire warden and local representative for Health & Safety issues, ensuring compliance and good practice.
• Carry out regular safety inspections, ensuring walkways, fire exits, and general housekeeping are safe and compliant.
• Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting.
• Maintain and inspect equipment, reporting any issues immediately.
• Provide PPE to staff and ensure adherence to safety protocols.
• Attend business and Health & Safety meetings, ensuring that decisions align with company policies.
• Ensure timely generation of reports and submission to line management.

Skills, Experience and Competencies

• Proven experience in leading and managing teams effectively.
• Comprehensive understanding of import/export operations and regulatory compliance.
• Strong background in health and safety management, ideally within a warehouse environment.
• Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.
• Solid financial management skills, particularly in cost tracking and invoice processing.
• Fluent in both written and spoken English, with the ability to communicate clearly across all organisational levels.
• Capable of working collaboratively in a team as well as independently with confidence.
• Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.
• Proficient in IT, including Microsoft Office 365 (Word, Excel).

This is a full-time position working Monday to Friday 8.30am-5.30pm.

Salary is £45,000 - £55,000 per annum depending on experience