Online Sales Support Specialist - HAMPSHIRE RECRUITMENT GROUP : Job Details

Hampshire Recruitment Group is thrilled to be partnering with a dynamic company in Alton seeking a candidate who is looking to join a team that values innovation, collaboration, and making a difference. Reporting into the Director, success in this role requires an ambitious and digitally minded individual whose primary role is to assist with the growth and servicing of a portfolio of key e-tailers, increasing the digital mix of business in line with overall organisational objectives. You will develop your own ideas but also provide valuable knowledge and expertise of best practice tactics with the ability to build a best-in-class customer proposition to ensure maximised sales and revenue opportunities.

Responsibilities:

This role primarily focuses on promoting products across multiple platforms, ensuring the complete product line is represented with accurate data for each item

Ability to manage several projects simultaneously and under tight timeframes

Develop and maintain strong relationships with key web/tech personnel within the online client base to strengthen the listing portfolio, the positioning, description, and searches per client to positively impact sales potential

Manage the uploading of new products, imagery, and inputting of product information alongside system and process updates, campaigns, trading initiatives and housekeeping exercises

Assist the Director with maximising sales for all key trade activities such as Black Friday, Cyber Monday, holiday promotions and any other fundamental business campaigns

Research and identify new sites and channels, source new opportunities and growth, both generally and product specific

Analyse the metrics and deliver regular customer ecommerce trading performance

Reporting to Senior Management and other key business stakeholders, KPI’S, engagement and shopping trends, providing data-driven insight to better understand shopping behaviour across numerous customers and their varying sectors

Relentlessly identify new and innovative ways to drive growth to key e-tailer websites, whilst protecting the brand online

Develop and continuously optimise traffic through recommendations of site improvements to enhance conversion rates, the customer journey and provide a world class experience during the online process

Keep up to date with trends, consumer needs and changes within the industry so the business remains successful and competitive

Regularly conduct keyword research and web statistics reporting, including competitor intelligence, market trend, new IT and ideas coming into the marketplace

Identify issues with achieving agreed deadlines and escalate these to the Director where necessary with recommended mitigation

Collaborate on providing solutions and provide recommendations. If obstacles arise, such as missing data or format incompatibilities that hinder their website upload process, offer a resolution. Gathering the necessary information and formatting it to meet their specifications. Facilitating the upload of data sets to mutually increase sales

Work with the customer to identify strategies for increasing traffic

Discuss and assist effective ways to promote products on various platforms

Candidate attributes:

An excellent communicator and influencer who can converse easily with others, including remote teams

Commercially astute, ambitious, data savvy with strong sales analysis and reporting experience paired with solid financial and budgeting skills

B2C retail and website management experience is essential

Must have excellent written and verbal skills with excellent attention to detail

Competent in using Google Analytics

Experience with portals and product uploading would be advantageous

Advanced Microsoft Excel & Microsoft PowerPoint skills is crucial

Understanding of KPI’s

Possess solid knowledge of PPC, SEO, AdWords, and overall Google brand development

Salary is capped at £34,000

Office based - 5 days a week

If you are interested in this opportunity, please APPLY NOW