Business Analyst - 12 month FTC - FMG : Job Details

Contract Business Analyst – Telecoms Transformation (12-Month Fixed Term)Location: Hybrid / HuddersfieldContract Length: 12 monthsCompensation: Competitive fixed rate plus performance-based completion bonus

We are seeking an experienced Business Analyst to support the transformation and migration to our new unified communications solution. This is a 12-month fixed-term contract, ideal for a professional with a strong background in unified communications projects and digital transformation.

As the Business Analyst, you will work alongside other Business Analysts and be responsible for gathering and analysing business requirements, facilitating stakeholder engagement, and ensuring seamless alignment between technical implementation and business needs. Your insights will be key to driving efficiency, minimising risk, and ensuring a smooth transition for the business. To incentivise success, we offer a completion bonus based on key performance and delivery milestones.

Key Responsibilities

• Work closely with stakeholders to elicit, analyse, and document business requirements for the unified communications transformation project.
• Facilitate workshops and stakeholder meetings to enhance engagement whilst capturing user needs, pain points, and process improvements.
• Translate business requirements into functional specifications for technical teams and vendors.
• Collaborate with Business Analysts, Business and Technical Project Managers, and third-party suppliers to ensure requirements are met throughout the project lifecycle.
• Support the development of test plans and assist in user acceptance testing (UAT) to ensure business objectives are achieved.
• Identify potential risks and dependencies and recommend mitigation strategies.
• Develop process maps, workflow diagrams, and other documentation to support engagement, training and transition.
• Ensure business readiness by assisting in training, change management, and post-implementation support.

Join FMG as a Business Analyst and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary -competitive salary plusperformance-based completion bonus upon successful project delivery, aligned with key criteriaAnnual leave - 24 days, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!Pension - Employer contributions of 3%Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

Essential Experience & Skills

• Proven experience as a Business Analyst, ideally within telecoms or unified communications projects.
• Strong ability to gather, document, and manage business and functional requirements.
• Experience with business process analysis and improvement methodologies.
• Excellent stakeholder engagement and facilitation skills, with the ability to communicate effectively at all levels.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Experience working in Agile and/or Waterfall project environments.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Desirable Experience

• Previous experience in contract-based or fixed-term project roles.
• Knowledge of Five9 or Exponential-E systems.
• Experience with regulatory and compliance frameworks in the telecoms sector.

About us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.