Business Analyst - Digital - Walsall Housing Group : Job Details

Business Analyst - Digital

Salary: £44,049 - £46,156 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office)

Closing Date: 14th March 2025

First Stage Interview: 27th March 2025 (Teams) 

Second Stage Interview: 8th April 2025 (In-person) 

Are you a Business Analyst with a passion for digital transformation and process improvement? Do you thrive on working with stakeholders to drive innovation and deliver impactful solutions?

We’re looking for a Business Analyst – Digital to join our team and support the delivery of cutting-edge digital projects. You’ll play a key role in identifying business needs, mapping processes, and ensuring the successful implementation of technology-driven solutions

Main job responsibilities:

• Communicate with stakeholders to understand their requirements and gather feedback from end users to continue improving systems.
• Develop and analyse functional specifications and design efficient IT systems to meet business and technology needs.
• Coordinate resources to build and implement technology solutions and integrate multiple systems whilst reconciling the needs of different teams.
• Gather feedback from end users about system performance.
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• See problems through to conclusion, irrespective of delay, opposition, diversion or lack of product knowledge.
• Take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
• Storyboard and lead the solution scoping process whilst ensuring all stakeholders are informed and clear on project activity/involvement.
• Understand technical concepts and models and communicate at both a technical and non-technical level using a range of communication skills, including presentation skills to suit the subject matter and the audience. 
• Use problem solving and analytical skills to assist the team to identify and remove obstacles.

We're looking for someone who has:

• BSc/BA in Computer Science, Engineering or a related field.
• Considerable proven experience as a Business Analyst in IT or Technology environments. 
• Appropriate certification in Business Analysis for example BCS or considerable demonstrable related experience. 
• Previous experience of working on programmes and large projects.
• The ability to be very flexible and work autonomously, with the ability to work in a fast-paced fluid environment with limited direction.
• Previous involvement in a Cloud Migration/Network upgrade/refresh/Cybersecurity environment with a thorough understanding of terminology.
• Previous experience of working on projects involving recovery and resilience, Business Continuity, DR.
• The ability to produce NFRs/FR’s/Business Requirements/ Themes/ Epics/ User Stories at a programme level and how they delineate and how they are derived.
• An ability to understand and interpret key metrics in subjects such as networks, data, CyberSec, DR, Business Continuity.
• Experience of workshop design and facilitation.
• Proven experience in AS-IS and TO-BE Process and Blueprint production
• Experience of working within Waterfall environments and AGILE Environments with significant experience in both.
• Experience prioritising deliverables using MoSCoW or similar techniques;
• Knowledge of AWS/Azure, Networking, databases, system security and troubleshooting.
• Experience migrating on-prem systems to SaaS and other Cloud based solutions;
• Experience with Office 365 rollout including Teams, OneDrive and SharePoint.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.  

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.  

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. 

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.