Business Analyst - ITSM / Regulatory / DORA - Qualserv Consulting : Job Details

Business Analyst - ITSM / Regulatory / DORA

Contract until the end of January 2025

Based in London - 2-3 days a week onsite

Day rate up to £700 PD, Inside IR35, VIA Umbrella

• This role is responsible for understanding and assessing the changing needs of the business. They may be required to analyse the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change.

• The role is required to support the delivery of Operational Resilience regulation - 31 March 2025 and, Digital Operational Resilience Act DORA) - 17 January 2025. Further, with the recent publication of Regulatory Technical Standards (RTS) in July 2024 this provides implementation guidance on one or more of the DORA pillars

• On a regulatory project, they are accountable for ensuring regulation is successfully implemented into the business by translating EMEA regulatory requirements into business requirements.

• Identifies areas of impact on the target operating model and provides solutions to mitigate impact

• This role must communicate within a multi-disciplinary team, gain consensus for the best solution and implement the required changes within the required timeframe, budget and quality parameters. The individual will ensure that the business case, plans and control processes have sufficient detail and have evaluated the potential impact of the changes made, including a traceability matrix, and will involve the appropriate staff or teams during the QA, testing and delivery of changes, including helping to resolve any issues.

Accountability & Responsibilities

• BAs are expected to present at SteerCos, translating complex data eg regulation, process flows or technical detail clearly and logically, explaining any implications or risks so that senior management can make effective decisions based on the BA’s input.

• Operational Resilience/DORA is a regulatory driven project, the BA is responsible for tracking and analysis of the relevant regulatory communications and updates across EMEA and will work with SME/s and end users to understand and document the practical implications for all associated systems and processes. They must then provide technical revisions and updates to the relevant traceability matrix

• Communicate with internal colleagues to understand the current practice and processes of departments and the organisation, including liaising with EMEA offices to first identify where change is required, then analyse and provide recommendations re the optimal approach, communicate the preferred approach across stakeholders and gather consensus to support and provide technical documentation to support.

• Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and change

• Identify and document the processes, system changes and timescales required to introduce changes and ensure the correct governance of the changed process

• Work closely with the SME/s to appraise senior stakeholders (likely to include MD and above stakeholders) of the potential impact of change on the service, function or system/s highlighting the options, impact and potential links between required changes on the existing infrastructure so that well informed decisions can be made

• Communicate clearly within a multi-disciplinary team, gain consensus for the best solution and implement the required changes to maintain compliance with regulation and/or gain efficiencies. Ensure that the benefits of changes and recommendations are made clear to the relevant departments and to senior stakeholders and address any uncertainty and concern.

• Detail the appropriate business requirements and regulatory technical specification to support any changes or new requirements

• Support and involve the appropriate staff and teams in the QA, testing and delivery of changes, including helping to resolve any issues.

• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

• Document and store all BA artefacts so that they can be provided for internal audit or regulatory oversight.

Knowledge, Skills, Experience & Qualifications

• Educated to degree level and professional BA qualifications desirable

• Able to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills (both written and verbal)

• Knowledge of front to back office business processes and products

• Knowledge and experience of financial services, markets and banking activities and the surrounding regulatory framework.

• Prior experience of successfully delivering business and technology projects within financial services

• Experience of implementing systems within structured methodology e.g SDLC.

• Experience of writing and supporting system testing e.g SIT and UAT testing.

• Knowledge of ServiceNow desirable

• Experience of regulatory change impacting banking systems, processes, and procedures. Experience of supporting Operational Resilience regulation desirable.

• Knowledge of banking operational and trade flows

• Experience of participating in deadline driven and/or systems project teams.

• Experience of implementing reports from requirements through to rollout to end users

• Experience of supporting the development of system training material e.g. user guides in Powerpoint/Word

• Proven ability to work collaboratively to gain agreement and resolve conflict

• Must be able to take own initiative but also willing to support and take direction when working with a Project or Programme Manager

• Must be able to demonstrate flexibility to move between "big picture" thinking and handling detailed tactical information.

• Able to work collaboratively in teams, ask good questions to rapidly understand complex systems and processes, analyse data and make recommendations based on evidence from the data.

Due to high demand we are only able to respond to applications that meet the required criteria