Business Graduate opportunity - Office Angels : Job Details

The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit a Business Graduate (or similar) to train to become an Insurance Claims Handler. This is the perfect job opportunity if you have the desire to build your career within Insurance!

The Office Manager would like to recruit someone who is positive and enthusiastic to join their team of 15. You'll need to be a helpful and outgoing person who can get along with and support others. Once trained as an Insurance Claims Handler you'll be effectively managing the customer claims process in a way that provides excellent customer service and appropriate and compliant application of Insurance policies and procedures.

* You'll receive excellent training at this reputable business and there's also opportunities to progress in your career.

Please find all the details below:

Job Title: Insurance Claims Handler

Location: Ashford, Kent (Office based)

Salary: £22,000pa

Hours: Monday-Friday, 9am-5pm

Benefits: 26 days annual leave + the opportunity to complete the CII qualifications

Hybrid: Yes, 12 days across the year to be arranged

As an Insurance Claims Handler your responsibilities would be to:

• Learn all about the Insurance product and claims licences as appropriate.
• Effectively manage the processing of claims.
• Obtain sufficient information from customers to intimate claims and assess appropriate claims routes, ensuring appropriate records are kept of the assessment.
• Manage claims from intimation to settlement including confirming cover, appointing suppliers and loss adjusters as required, keeping the customer informed and reaching satisfactory settlement.
• Where outside delegated authority, intimate the claim and provide sufficient information to the Claims Team to proceed, appoint suppliers and loss adjusters as required and ensure the customer is kept informed and that the claim proceeds efficiently.
• Ensure all records of the process are kept up to date, effectively utilising the relevant systems and databases currently in place.
• Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.
• Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.
• Build and maintain effective working relationships within the Agency team and all relevant key contacts and teams.
• Ensure all duties are carried out in a way which complies with relevant external legislation and regulation, compliance and other procedures and local Agency policies and processes.
• Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience.

You'll be the perfect match for this client if you have:

• Previous Customer Service experience within an office environment
• Knowledge of the insurance industry and/or a desire to build a career within Insurance
• Good IT skills especially Microsoft Office Outlook, Work & Excel
• Good Maths and problem solving skills
• Great communication skills and an excellent telephone manner
• The ability to build effective relationships through positive behaviours, honesty and integrity
• Your own transport & full UK driving licence is required due to very occasionally needing to cover in another local office.

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.