Business Services Manager - National Trust : Job Details

Summary This is a great opportunity to join our management team in the South West, reporting to the Regional Director for the South West and working with a dynamic and energetic team where you will have the opportunity to play a part in making a difference every day. This is a leadership role, maintaining stability and focussed direction of your team, motivating and developing them within a new framework, providing support and expertise across our Business Services teams both at the front line and strategically oriented in the South West. What it's like to work here Our Business Services Manager covers the whole of the South West and therefore we can be flexible with the location; you will be based from your nearest office hub, and occasionally you may work from home like we all do these days; but also, the role will involve being out and about on a regular basis so you’ll need to be comfortable with travelling around. What you'll be doing

Reporting into and working closely with the Regional Director for the South West, you will work with our Regional Management team where you will proactively contribute to and help shape business planning at a strategic level for the region.

You’ll manage and lead a team of business services professionals to deliver efficient and effective business support across the South West, providing direction, priorities, coaching and feedback, and bridging the gap between front line and strategic delivery. This is a key role in ensuring new systems and processes are implemented and work effectively for all our teams, and you’ll often be consulted by members of our leadership team at our properties to share your professional knowledge and advice to help their teams work most effectively. In addition, you will work with the broader regional business services community nationally to share knowledge and great practice.

You’ll play a key role as a member of the regional management team which, as well as effective strategic business planning, will include the management and tracking of the annual business plan, providing timely and accurate analysis and co-ordination of internal and external data requests, collating and submitting reports and papers. You’ll also be responsible for your own budgets, support the Regional Director with regional management team budgeting and have overall facilities management of our four regional office bases.

Who we're looking for

We are looking for an experienced people manager and leader with a breadth of business services knowledge and experience gained within complex organisations. You will also be able to demonstrate the following:

•Experience of working with and within senior leadership teams and making a proactive contribution to their success

•People management experience including recruitment, motivation and management of teams across multiple sites 

•Strong team working and collaboration, someone who builds relationships and is open, constructive and proactive in sharing knowledge 

•Someone who is confident, highly organised and client-focused, with great communication skills and is comfortable working at pace 

•You’ll pride yourself on delivering clear, consistent and constructive business services advice and leadership 

•Up-to-date knowledge of business administration, records and archives, systems and processes through your relevant experience and / or a qualification in Business and Administration equivalent to NVQ level 4 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.