Business Support Officer - Reed : Job Details

Reed Talent Solutions are looking for a Business Support Officer to join the team of a local authority. The successful candidate will be responsible for providing comprehensive support across a range of service functions. This role is crucial in facilitating statutory meetings, managing sensitive information, and ensuring excellent customer service within Children Services.

• Location: Barnsley, S70
• Job Type: Full-time, 8.30am-5pm Mon-Fri
• Salary: £12.18 per hour
• Hybrid working available

Day-to-day of the role:• Handle telephone and face-to-face enquiries, offering advice, guidance, and support to both internal and external customers.• Triage and direct referrals and requests for service to appropriate teams, ensuring a timely response.• Process various referrals/requests and maintain accurate records on computer and paper-based systems.• Organise and support statutory meetings, producing minutes and action schedules while liaising with stakeholders.• Undertake financial administration tasks, including order placement, invoice processing, and petty cash management.• Collaborate with internal and external stakeholders to maintain communication links.• Manage administrative duties amidst interruptions and conflicting demands.• Maintain up-to-date knowledge of relevant legislation, policies, and procedures affecting service delivery.

Required Skills & Qualifications:• Experience in a business support environment.• Proven experience handling confidential and sensitive information.• Experience working with financial information and understanding of Local Government financial regulations.• Proficient in servicing meetings and minute-taking directly onto mobile devices.• Good working knowledge of Microsoft Office and other computer-based systems.• Excellent communication and interpersonal skills, with the ability to convey information effectively in both written and verbal forms.• Ability to process large volumes of information accurately and maintain confidentiality.• Emotional resilience and composure in dealing with sensitive content.• Strong organisational skills with the ability to prioritise workloads and meet strict deadlines.• Team player with a flexible approach to work.If you are interested in this role, please submit your CV.