Business Support Officer - Southwark Council : Job Details

The role

Does the sound of providing high-quality service to professionals, colleagues, and families in Southwark appeal to you?If so, we have the perfect role for you!

Our Family Early Help Service is looking to recruit an enthusiastic Business Support Officer to join our vibrant Family Early Help Business Support Team. In this role, you will play a key part in delivering an outstanding service to children and families in Southwark. Come and join us!

About the Service:

You will be joining a vibrant and busy service with strong leadership and support. Based in Peckham, the Family Early Help Service is committed to providing early intervention and high-quality tailored support to children, young people, and their families. Our overall objective is to create a brighter future for Southwark’s diverse communities. Southwark Children’s Services provides leadership, support, challenge and guidance to a range of services and partners working to deliver improved outcomes for children, young people, and their families in Southwark. The Family Early Help Service is a part of the wider Southwark Children’s Services.

The Role:

The successful candidate will often be the first point of contact in the service for members of the public and partner agencies, providing consultation, advice, support, signposting and feedback through a range of communication methods (E.g. face to face, email, letters,telephone). Alongside your colleagues, you will ensure that contacts and referrals received by the Family Early Help Service are processed within agreed timescales and accurately recorded. You will be responsible for a specific area of work and will collaborate closely with team members, assisting with administrative tasks and processes.You will also be responsible for inputting and maintaining high data quality, complying with statutory guidance (Data Protection, Safeguarding procedures), and producing information that is accurate, reliable, timely, valid and relevant.To support you in your role, we offer:•Regular supervision with your line manager, providing opportunities for development•Access to in-house and bespoke training opportunities.•One-on-one on the job training specific to the duties you will be performingYou will also have opportunities to work closely with practitioners and parenting facilitators as part of your learning and development.

About You:

We are looking for a highly skilled individual with exceptional teamwork abilities who is willing and able to support the service in carrying out tasks to the highest quality standards. You should be an enthusiastic, motivated, and organized person who can embody Southwark’s values when interacting with colleagues, the public, and our partners. The successful candidate will have excellent organisational skills to manage work in a demanding and busy environment. You will also work well in partnership with colleagues to maintain high standards of work. We seek a dedicated Business Support Officer who is keen for professional development opportunities that will enable you to take the initiative and manage your time effectively. You should be an experienced worker who can interpret and record high-quality information to assist practitioners and managers in their tasks. Additionally, you will respond swiftly to phone calls and emails, providing information and advice as directed by managers.

Contact Details:If you are interested in the role and would like to find out more details please contact Antoinette Agbodohu, Business Service Support Manager in Family Early Help via email on: .uk 

Additional details: •Salary range £30,309 - £35,313 (subject to experience)•Working Hours: Full-Time, 36 hours per week•Type of contract: Permanent

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Recruitment timetable•Closing date: 11:59pm on Sunday 10th November 2024•Shortlisting date/s: week commencing Monday 11th November 2024•Interview date/s: week commencing 18th November 2024

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

•  Members of the Armed Forces and veterans•  Are currently in care, or have previously been in care•  If you consider yourself to be disabled or if you have a long-term health condition