Business Support Officer Level 2 - Reed : Job Details

Business Support Officer

• Job Type: Temporary Contract, Full-time, Hybrid
• Hourly Rate: £12.18 PAYE / £14.88 Umbrella
• Location: Barnsley, S70

We are seeking a dedicated Business Support Officer to join our Adoption & Fostering Team. This role requires managing various administrative duties, including handling sensitive information and providing professional support during statutory meetings. The ideal candidate will have experience in a business support environment, particularly within sensitive settings.

Day-to-day of the role:

• Manage mailboxes and handle medical/statutory checks along with other administrative duties.
• Take minutes at meetings involving foster carers, adoptive parents, and professional parties, ensuring accuracy and professionalism.
• Address telephone and face-to-face enquiries, offering advice, guidance, and support to both internal and external customers in accordance with relevant legislation, regulations, and policies.
• Triage and direct referrals and requests for service to appropriate teams, ensuring timely responses and excellent customer service.
• Process various referrals/requests for service/applications, adhering to specific rules and guidelines, and manage all associated incoming and outgoing information.
• Maintain accurate records on both computer and paper-based systems, ensuring data security and confidentiality in line with governance protocols.
• Organise and support a range of statutory meetings, dealing with emotive content, and liaise effectively with internal and external stakeholders.

Required Skills & Qualifications:

• Proven experience within a business support environment.
• Experience handling highly confidential and sensitive information.
• Familiarity with financial information management.
• Skilled in minute taking directly onto mobile devices with speed and accuracy.
• Strong communication and interpersonal skills, capable of effective verbal and written communication with various stakeholders.

Benefits:

• Access to a dedicated consultant for ongoing support.
• Secure and user-friendly online system for timesheets, holiday requests, and employment documents.
• Free training, access to discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Business Support Officer position, please submit your CV detailing your relevant experience and why you are interested in this role.