Business Support Officer Level 3 - Reed : Job Details

Business Support Officer

• Job Type: Full-time, temp contract
• Location: Goldthorpe S63
• Salary: £12.59 PAYE / £15.41 Umbrella

We are seeking a Business Support Officer to join our team, providing an effective business support service to front-line and statutory services in accordance with relevant government legislation and guidelines. This role is crucial for supporting safeguarding minute-taking across adult social care and providing senior manager support.

Day-to-day of the role:

• Provide an efficient and confidential business support service to front-line and statutory services.
• Handle telephone and face-to-face enquiries, offering advice, guidance, signposting, and support to both internal and external customers across a diverse range of service functions in line with legislation, regulations, policies, and procedures.
• Respond to various correspondence and manage incoming and outgoing information.
• Liaise and collaborate with internal and external stakeholders, including managers, employees, and members of the public, ensuring effective communication and information links are maintained.
• Organise and coordinate meetings, diaries, and appointments, ensuring schedules and venues are appropriate for attendees.
• Undertake project work and research, ensuring information is high-quality and completed according to deadlines.
• Analyse and evaluate data/information and produce reports suitable for a range of audiences including senior managers, elected members, employees, and the public.
• Perform administrative duties while managing interruptions, queries, and conflicting demands arising from customer queries and requests.
• Assist in the design and development of internal business support systems and processes to ensure efficient service functioning and appropriate handling of confidential information.
• Input, check, and maintain a variety of electronic and paper-based systems, ensuring information is accurate and stored appropriately.

Required Skills & Qualifications:

• Experience working within a business support environment.
• Proven experience handling highly confidential and sensitive information.
• Skilled in undertaking research and providing written and verbal reports.
• Experience working with financial information and resolving issues related to payments and billing.
• Proficient in servicing meetings and minute-taking directly onto mobile devices with speed and accuracy.
• Knowledge of national and local government policies and agendas.
• Strong proficiency in Microsoft Office and other computer-based systems.
• Understanding of information governance, data protection, health & safety, and risk management.
• Knowledge of project management techniques.

Benefits:

• Access to a dedicated consultant who will provide ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.