Call Centre Advisor - Morson Talent : Job Details

Job Title: Call Centre Advisor

Rate: £12.56PHLocation: CastlefordTerm: 6 months (with possible permanent opportunity)Rate: £12.56PH

Hours: 37.5

Do you have experience dealing with customers? Are you self-motivated, resilient and have good time management skills? Do you have desire to work in a call centre where you can add value to customer service?

Our client is looking for a number of Call Centre Advisors to join their team for 6 months on a fixed term contract and this could be the job for you.

Benefits:• Competitive salary• Commission opportunities• 25 days holiday (plus bank holidays)• Group discount scheme

Key Responsibilities:

• Deliver exceptional customer service and maximise sales opportunities.• Work in compliance with company policies and procedures.• Gain a thorough understanding of the company’s products and services.• Offer additional products to meet customer needs.• Manage inbound customer contacts via calls, email, web chat, and other channels.• Maintain relationships with the domestic customer base.• Negotiate sales prices and cross-sell relevant products and services.• Support with email management and web chat as required.

Qualifications, Experience & Skills

• Desirable: Contact Centre experience• Strong interpersonal skills and self-confidence• High degree of self-motivation, time management, and resilience• Results-oriented and target-driven attitude• Ability to build professional rapport with customers• Empathy in managing customer interactions

How to Apply:

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This Call Centre role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.