Call Centre Agent - Vermelo RPO : Job Details

We are recruiting experienced Customer Service professionals to work for a well-known, established insurance company!

If you have at least one year's customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment… this could be the role for you!

Role responsibilities

• Answering customer calls and queries
• Manage the customer through the lifecycle of their insurance policy
• Dealing with customer renewals and new business calls
• Have an energetic approach and build rapport with customers
• Contacting and dealing with customers via telephone and email
• General admin
• Liaising with veterinary practices, breeders and policyholders
• Collating and posting of documents

About you

• Previous customer service experience - retail and hospitality experience is also welcome
• Happy dealing with customers via the telephone
• Hard working and personable

Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:

• Week 1: Monday to Friday 8am-4pm
• Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
• Week 3: Monday to Friday 12pm-8pm

Please note - no holiday can be taken within the first 6 weeks of training