Call Centre Agent - 360 Resourcing Solutions : Job Details

Call Centre AgentLocation: Near Milton Keynes, Junction 13 of the M1 (Ridgemont)Salary: £31,750 + 10% annual bonusHours: 40 hours per week

Are you passionate about delivering exceptional customer service? We’re looking for friendly and empathetic individuals to join our team as Call Centre Agents in a fast-paced and rewarding role.

As a Call Centre Agent, you’ll be the first point of contact for customers, ensuring their issues and concerns are resolved promptly and professionally. Whether it’s managing returns, handling complaints, or liaising with suppliers, you’ll deliver a service that puts the customer at the heart of everything you do.

Key Responsibilities:

• Handle 40–60 customer contacts daily via phone and email.
• Manage enquiries with empathy and professionalism, ensuring each customer feels supported and valued.
• Arrange returns, resolve complaints, and liaise with suppliers to provide effective solutions.
• Keep customers informed throughout the resolution process.
• Collaborate with the team to maintain outstanding service standards.

Shift Patterns:

• 40 hours per week, with two shift options: 9:00–5:00 or 11:00–8:00.
• Rotas are provided six weeks in advance.
• Equivalent of two full weekends within a six-week period.
• Two late-shift weeks within the six-week rota cycle.

• A passion for customer service and problem-solving.
• Strong communication skills, both written and verbal.
• Ability to remain calm and professional under pressure.
• Attention to detail and the ability to multi-task effectively.

• Competitive salary of £31,750 with a 10% annual bonus.
• A supportive team environment with opportunities for development.
• A convenient location near Milton Keynes (J13 of the M1).

If you’re ready to make a difference and deliver amazing service, we’d love to hear from you!

Apply now to join a team where customers are truly at the heart of everything we do.

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