Call Centre Manager - Solvit : Job Details

Call Centre Manager

Hinckley

£50,000 Basic Salary (£75,000 OTE)

MUST BE ABLE TO WORK SOME WEEKENDS

Do you have experience in managing a Telesales based team?

Do you have an Automotive background?

If the answer to both of these questions is yes then this could be the job for you!

Here at SolviT we have an exciting opportunity working with a national automotive company who are looking for a dedicated and experienced Call Centre Manager to work with their Telesales staff based in Hinckley. They are looking for someone who has experience in managing a telephone based sales team and has an automotive background. You will be working 5 days a week on a rotational basis this WILL include weekends.

What do I get?

• Basic salary of £50,000 (£75,000 OTE)
• Company Vehicle (Tesla)
• Excellent bonus scheme
• Free parking
• 28 days holiday
• Pension Scheme
• Career development and progression opportunities

What will I be doing?

• Assisting other management team members in identifying trends and establishing call centre goals
• Leading team meetings
• Ensuring excellent customer service is delivered
• Measuring team performance and proactively taking action where required
• Holding 1-2-1's, team briefings & performance reviews and manage productivity
• Convert high volume calls into sales and appointments
• Manage some HR tasks (commission's, holidays, rotas)

What do I need?

• Previous experience in a managerial role with a strong record of sales
• Automotive experience
• Experience within a call centre environment
• Understanding KPI's
• FCA accreditation (or willingness to obtain)