Caretaking & Premises Support Officer - West Sussex County Council : Job Details

Are you passionate about maintaining a safe and welcoming environment? Join our team as a Caretaking and Premises Support Officer!

Take the next step in your career with us and be a vital part of creating a positive and functional environment for all.

Salary: £31,586 to £34,314 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: County Hall, West Street, Chichester, PO19 1RQ (flexible and hybrid working)

Interview Date: Thursday 03 April 2025

The role will offer hybrid working arrangements where there will be opportunities to work from home. You will be predominately based onsite at schools across West Sussex. You will be required to work from County Hall Chichester at least 1 day per week. Final arrangements to be confirmed with the successful candidate.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.

About the job

As a Caretaking and Premises Support Officer, you will play a vital role in delivering a customer-focused service that genuinely makes a difference.

You will support schools in maintaining their sites and premises including playgrounds and grounds and offer valuable advice and guidance on premises-related issues, including crucial statutory compliance and maintenance.

On a day-to-day basis, you can look forward to:

• Tackling a verity of meaningful tasks including quality assurance inspections, conducting operational inspections of equipment and matters, and supporting the recruitment and selection of dedicated premises staff.
• Passionately providing professional advice to stakeholders engaging with the Facilities Management (FM) Services for Schools Helpdesk.
• Diligently follow procedures and processes to respond independently to everyday telephone, email, and written queries, using your initiative to resolve unexpected challenges when they arise.

If you are all about providing a customer focussed service, passionate about supporting schools with maintaining their buildings and providing expert advice, then then you'll be in good company in Facilities Management service!

About you

We are looking for a dedicated professional who is adaptable in their approach and passionately advocates for the needs of the customer, finding comfort in evolving their methods to best support the entire Facilities Management operation.

The successful candidate will thrive in working on their own initiative, skilfully managing their diary and commitments in collaboration with both your customers and the Facilities Management Services for Schools team.

With previous experience of working in a customer service role, you will welcome continuous change and keenly identify opportunities to enhance the process for both FM and our customers.

Using a customer focussed approach, you will be able to build excellent working relationships with your stakeholders both within and outside of FM, adopting a "one team" approach to our customers.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent local government pension scheme.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is EIE01376.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, Enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

RSi