Case Handler - Marston Holdings Ltd : Job Details

Account Executive - Case HandlerLocation: Camberley

Are you a people person who thrives in a dynamic, fast-paced environment?

Do you enjoy juggling tasks, working towards targets, and being part of a driven team?

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We have an exciting opportunity for an Account Executive - Case Handler role to join the team in our Camberley office.

As a Case Handler, you'll play a pivotal role in managing active cases for our clients and customers. Acting as the key point of contact, you'll ensure smooth communication and timely resolutions through phone and email.

This role is a full time position based on-site within our Camberley office.

Key Responsibilities:

• Managing and reviewing an existing caseload with team support
• Maintaining clear communication between clients and customers via telephone and email
• Collaborating with the enforcement team to follow up on case inquiries
• Working to deadlines to ensure efficient service
• Writing reports and handling invoicing

What We're Looking For:

• Strong communication skills - You'll be the voice of the company!
• Confidence and persistence when handling various situations
• Organizational skills to manage a varied and fast-moving workload
• Team player - we value collaboration and support

What's in it for you?

• Discretionary monthly bonus scheme
• 25 days holiday + Bank Holidays
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
• Healthcare Cash Plan.
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
• Pension Scheme

If this sounds like the job for you, please apply and a member of our recruitment team will be in touch.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.