Case Manager - Juice Recruitment Ltd : Job Details

Are you a detail-orientated professional in Financial Services with strong analytical skills and a commitment to delivering high-quality results?

Juice Recruitment is thrilled to be working with a well-established Financial Services organisation in the heart of Bath as they search for a skilled Case Manager to join their growing team.

This is a great opportunity to contribute to the company's ongoing growth by processing mortgage applications and ensuring the integrity of the mortgage book. As a Case Manager, you will be a key point of contact for both the Sales and Operations Teams, helping to maintain the company's Credit Risk Strategy and providing exceptional service to all stakeholders.

This role offers a flexible hybrid working arrangement, with an expectation of at least two days per week in the office.

DAY TO DAY:

• Processing mortgage applications with efficient communication with Packagers, Brokers, and Direct customers, ensuring adherence to SLAs.
• Coordinating with the Society’s valuation panel manager to ensure timely and accurate valuation processes.
• Accurately inputting and maintaining records within core systems and document repositories.
• Providing high-quality service to Packagers, Brokers, and Direct customers, ensuring they are informed at every stage of the process.
• Ensuring prompt collection and processing of procuration fees during the application process.
• Collaborating closely with underwriters and the sales team to ensure a smooth and efficient customer journey.
• Maintaining the mortgage application pipeline and promptly addressing any declines or NPWs.
• Working effectively with the Business Change team during group initiatives to support department needs.

WE WOULD LOVE TO SEE:

• Experience in Financial Services, particularly in mortgage processing.
• CeMAP qualification, or a willingness to complete the qualification within an agreed timeframe.
• Strong analytical, problem-solving, and communication skills.
• A proactive, results-focused approach with excellent organizational skills.
• Experience with Mortgage Origination Platforms and Sopra Banking Software is desirable.

AND FOR YOU:

• Hybrid working model.
• 27 days of annual leave (plus bank holidays), with the option to buy/sell additional days.
• Competitive pension scheme and life insurance.
• Healthcare benefits.
• Annual bonus scheme.
• Support for professional development, including study support for formal qualifications.
• Opportunities for internal progression within the company.
• A strong, collaborative team culture with regular social events.

If you’re ready to take on this exciting challenge and grow your career in Financial Services, please click apply now!