Casework Services Manager - The Royal British Legion : Job Details

Role: Casework Services ManagerLocation: Homebased - ScotlandContract Type: PermanentHours: Full Time 35hrs per weekSalary: £36,720 per annumWe have an exciting opportunity for a Casework Services Manager to lead the Area team of Case Officers and Casework Services Coordinators ensuring that the team delivers high quality person-centred advice and support to beneficiaries and other stakeholders.In the role, you will also undertake line management responsibilities for your team whilst fostering a positive, inclusive, and diverse work culture and overseeing the recruitment, induction, management, and wellbeing of staff. Your day-to-day key responsibilities will include:

• Ensuring individual cases are allocated and supported in an integrated way that best meets the beneficiaries’ needs and where appropriate referrals made to specialist Legion advisors, other Legion services, or other statutory or non-statutory providers, as necessary.
• Overseeing caseloads and monitoring volume, ensuring that trends are identified and fed back to inform area and national resource planning and, collecting appropriate casework data to inform Directorate decision making.
• Be responsible for Quality Assurance by carrying out regular case reviews and audits. Ensuring effective case management, standards are maintained, and feedback given promptly.
• Overseeing area budgets and coding where relevant, including approval of delegated financial authority.

For more information, see Job Description attached to our direct advert.Please note this role will be Home based with occasional travel to Poppy Scotland/RBL offices and/or throughout Scotland (travel expenses covered).This position is subject to pre-employment checks including an PVG Adult and Child check.Here at Poppy Scotland/RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.Poppy Scotland/RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.