Charity Online Sales Manager - Zachary Daniels : Job Details

Charity Online Sales Manager | North West London | Up to £30,000

Zachary Daniels are proud to be partnering with a leading hospice charity in north west London.

This is an exciting opportunity for a charity retailer that has a good understanding of how charities use second-hand sites and may already lead the online sales in store.

Commercial awareness, entrepreneurial skills and project management skills would be crucial in growing the business and increasing revenue. The Online Sales Manager will be responsible for delivering digital sales targets, and building and leading the team of both paid staff and volunteers.

Key Responsibilities

• Manage & develop the Online sales team - staff and volunteers
• Establish new income streams via different online selling platforms
• Develop efficient procedures and systems and give clear operating guidelines to staff and volunteers
• Collaborate with Hospice's communications team to influence content on companies' websites and social media to drive sales and awareness of our online offering
• Manage online team staff recruitment, induction and training programmes in conjunction with Operations and Ecommerce manager & HR
• Develop volunteer recruitment and training in conjunction with shop-based staff and the Retail Volunteering Development Manager
• Ensure the implementation of weekly reporting through Key Performance Indicators (KPI's), to aid in the management and support of the online operation
• Contribute to forward planning and online sales development
• Monitor and respond to market conditions tailoring stock mix to opportunities and competitor activity
• Seek and develop innovative new online trading and business opportunities to increase income
• Ensure all orders are confirmed and customers communicated effective
• Ensure posting and packaging are done on time
• Familiar with eBay's policies
• Perform regular analysis of key competitors

• Carry out any other duties or general tasks as may reasonably be required as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the Line Manager or his/her higher level of authority

Skills

• Experience with eBay and other selling and buying platforms
• Experience in pricing and listing retail products online
• Ability to understand and analyse sales figures
• Ability to manage and lead the team
• Accuracy and attention to detail
• Ability to work to tight deadlines
• Logical and analytical approach to work
• Planning and organising skills
• Strong commitment to customer service
• Imagination and initiative
• Ability to work with minimum supervision
• Ability to implement change effectively
• A good standard of education including numeracy and IT skills

Charity Online Sales Manager | North West London | Up to £30,000

BBBH31717