Claim Administration Assistant - Avencia Consulting : Job Details

About us

Avencia consulting is partnered with a leading insurer who are looking to recruit a Claims Administration Assistant in their Leeds city centre office.

The opportunity

It's an exciting time to join as the business grows. They have just moved into brand-new innovative offices in Leeds city centre right next to the train station.

They can offer hybrid working, 4 days in the office / 1 day working from home and offer a starting salary plus 5% annual bonus along with a great benefits package.

Key responsibilties

• Take ownership for various administration tasks, including claims record-keeping and manual claims processing tasks to support the claims adjusting functions.
• Communicate with brokers and service providers (by telephone and email) to develop positive relationships and knowledge of their business and to obtain information relating to claims queries.
• Implement claims diary management and closure of claims (subject to team procedures).
• Maintain the Solicitors and Adjusters Database - recording 3rd party instructions on in-house systems.
• Prepare Claims Experiences and Bordereau, compiling data from core systems.
• Be able to extract and interpret claims information to ensure compliance with internal and external regulations and procedures.
• Develop and refine reports to ensure that the team keeps within the team's key performance indicators.
• Assist the Claims Admin team with any ad-hoc project work.
• General administrative tasks and duties across the claims admin team.

Skills & experience

• Previous insurance, financial services or legal experience is desirable
• Have strong written and spoken communication skills
• Be computer literate and familiar with Microsoft Office skills, including Word, Excel, PowerPoint and Outlook
• Have a real desire to study towards CII qualifications (fully company funded qualification)
• Have the ability to run reports from our in-house system
• Strong administrative skills
• Good organisational skills