Claims Adjuster - Avencia Consulting : Job Details

About us

Avencia Consulting are partnered with a leading Specialty Insurer and Fortune 500 company who are looking to hire a Claims Adjuster in their London Office.

About the team

The Claims department aims to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer-focused, nimble and value-adding claims team in the market. We strive to be proactive and flexible in the management of claims whilst maintaining our integrity.

The claims adjuster in this role will be handling claims arising out of our Professional and Financial Risks book of business, with a particular focus on Professional Indemnity claims. The current Professional Indemnity team consists of eight Senior/Claims Adjusters and an Assistant Claims Manager reporting into the Claims Manager for Financial Institutions and Professional Indemnity.

What we ask of you

• Handle claims, including third party agreements (TPA) and service providers in line with the claims philosophy, reserving philosophy, and Claims Handling Manual.
• Drive, facilitate and deliver a customer-focused approach to claims which is measurable through the speed of service and open, honest and personable communications with all brokers and (re)insureds.
• Be collaborative in your approach by sharing any best practice improvements with the other team members or claims teams.
• Provide commentary on relevant movements, highlighting significant notifications, claim trends or developments.
• Maintain good working relationships with the PFR claims team, underwriting team, actuarial team and outwards reinsurance team. Provide feedback on claims experiences, contract wordings, claims data or feedback for any renewal to the respective Claims Managers and underwriters.
• Build and maintain relationships with key brokers and escalate feedback received on our service to provide a more customer-focused, nimble and value-adding claims service.
• Contribute through own work to achieve the KPI's set in the annual Claims Business Plan and identify areas of improvement in the Team and provide proactive feedback to the Claims Managers.

What you'll bring to the role

The successful candidate will:

• Proven experience in handling Financial Lines claims and an understanding of the London insurance market
• Demonstrate strong written and spoken communication skills.
• Have good IT (Microsoft Office) skills, including Word, Excel, Access and Outlook
• Possess strong independent organisational skills