Claims Administration Assistant - Avencia Consulting : Job Details

About us

Avencia Consulting are partnered with a leading specialty insurer and Fortune 500 company who are looking to recruit a Claims Admin Assistant in their Leeds office.

The opportunity

It's an exciting time to join this growing business. They have recently moved into brand-new, innovative offices in Leeds city centre, right next to the train station, and are looking for a Claims Administration Assistant to join their Claims Support team based in Leeds. The company offers hybrid working, with 4 days in the office and 1 day working from home, along with a competitive starting salary, a 5% annual bonus, and a comprehensive benefits package.

The Claims department aims to be a market leader in providing an efficient, cost-effective, and professional service to brokers and clients. They focus on being proactive and flexible in the management of claims while maintaining their integrity.

What you'll be doing

• Take ownership for various administration tasks including claims record keeping and manual claims processing tasks to support the claims adjusting functions
• Communicate with brokers and service providers (by telephone and email), to develop positive relationships and knowledge of their business, and to obtain information relating to claims queries
• Implement claims diary management and closure of claims (subject to team procedures)
• Maintain the Solicitors and Adjusters Database - recording 3rd party instructions on inhouse systems
• Prepare Claims Experiences and Bordereau compiling data from core systems
• Be able to extract and interpret claims information to ensure compliance with internal and external regulation and procedures
• Develop and refine reports to ensure that the team keep within the team's key performance indicators
• Assist the Claims Admin team in with any ad-hoc project work
• General administrative tasks and duties across the claims admin team

Skills & experience

• Previous insurance, financial services or legal experience is desirable
• Have strong written and spoken communication skills
• Be computer literate and familiar with Microsoft Office skills, including Word, Excel, PowerPoint and Outlook
• Have a real desire to study towards CII qualifications (fully company funded qualification)
• Have the ability to run reports from our in-house system
• Strong administrative skills
• Good organisational skills

Benefits

• A great starting salary plus 5% annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!