Claims Advisor - Focus Resourcing : Job Details

Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a permanent basis.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

• Experience in pet insurance; or travel, motor, or personal accident claims or similar products would be desirable but not essential.
• We are seeking an experienced, professional, and diligent claims professional who has a strong understanding of customer service.
• Understanding of dealing empathetically with customers.
• Positive, diligent, and determined mindset with a drive to succeed and develop.
• Experience within a high-volume, results-focused customer service environment.
• Experience operating within a regulated industry.

What you'll be doing:

* Investigations and gathering evidence to assess claims and determine liability. * Negotiating settlements and empathetically dealing with claimants. * Making recommendations to insurers & liaising with claimants, clients, and third parties.* Adhere to SLAs and support in data analysis and reporting.* Maintaining positive internal and external relationships.

Skills Required:

* Excellent communication skills.* Ability to interpret and communicate terms and conditions* Ability to deliver outcomes to consumers in a constructive way* Strong investigative abilities* Objective decision making* Ability to negotiate with third parties* A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

* Salary will be between £26,000 - £28,000 depending on experience. * 24 days holiday per year (increasing with service). * Birthday day off.* Company pension scheme.* Excellent Health & Wellbeing programs for all employees. * Training, Career & Personal Development.* State of the Art Offices.* Employee Assistance Program.* Perk Box with access to lots of discounts and perks.* This role will be based at our clients' state of the art offices 5 days per week.