Claims Co-ordinator - Westone Housing Ltd : Job Details

Job Title: Claims Co-ordinator

Location: Peterborough

Salary: £25,000 - £26,000 per annum

Job type: Full Time, Permanent

About Us:

Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets.

About the Role:

We are currently recruiting an Insurance Claims Co-ordinator to join the growing team at Westone Housing's Peterborough office.

The role will include processing new claims, managing the progression of claims, liaising with clients on claim positions and supporting the team to ensure administration is maintained.

Please note that this is an Office based role, therefore candidates will be required to commute to the office daily.

Key Responsibilities and Duties:

• You will be the first point of contact for enquiries and be responsible for ensuring all parties are regularly updated with ongoing claims.
• The role will require liaising with our leak detection and drying technicians, so a basic understanding of property repairs would be ideal.
• Claim Co-ordinators will be responsible for monitoring claim lifecycles to ensure clients and Policyholders are always informed and aware of each stage of the claim process.
• This could include but not be limited to:
  • Arranging Leak detection and Trace and Access
  • booking appointments for surveyors and validators
  • arranging assessment of contents
  • organising alternative accommodation
  • keep in touch calls with clients
  • completing remote sign off surveys.

About you:

Preferred Experience:

• Insurance claims handling
• Cert CII qualification
• BDMA Qualification
• Understanding of the insurance industry
• Experience of liaising with customers and clients
• Experience of working on Xactaware, Symbility and other claim management tools

Essential Skills:

• Professional telephone handling service
• Excellent organisational skills
• Good attention to detail
• Good verbal and written communication skills
• Excellent customer service skills
• Excellent problem-solving abilities
• Computer literacy with experience of MS Office packages

What We Offer:

• Company events
• Company pension
• Employee discount
• On-site parking
• Sick pay
• Wellness programmes

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Insurance Claims Handler, Customer Claims Handler, Claims Advisor, Insurance Claims Assistant, Personal Assistant Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Business Administrator, Accounts Assistant, Accounts Administrator may also be considered for this role.