Claims Fraud Investigator - ERS : Job Details

Drive your Career Forward!

A career as a Claims Fraud Investigator at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.

As a Claims Fraud Investigator you’ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud.

Claims Fraud Investigator - Key responsibilities

• Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement.
• Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making.
• Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales.
• Engaging with external suppliers including accident investigators, motor engineers and panel solicitors.
• Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation.
• Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability.
• Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations.

Claims Fraud Investigator - Desirable behavioural attributes

• Enthusiasm and passion about fraud prevention.
• Excellent decision making and problem-solving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business.
• Ability to perform in a fast-paced environment.
• Strategic and Inquisitive thinker with a methodical approach to work.
• A high level of self-motivation and a willingness for personal development.
• Strong interpersonal and organisational skills.
• Excellent communication skills, both written and orally.
• Counter Fraud/Financial Crime experience desirable.
• Claims handling experience desirable.

Benefits:

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support