Claims Handler Apprentice - Acorn insurance & Financial Services LTD : Job Details

Are you looking for a career in the financial services sector? Do you want to be a part of one of the fastest-growing specialist insurance providers in the UK? Would you like to develop your professional competencies whilst earning a wage? If you do, then you need to apply to join Acorn Insurance’s Apprenticeship Programme and kick start your career.

We are looking for a Claims Handler Apprentice to join our energetic First Response Unit who has a positive and proactive approach and is excited by a challenge.

The salary starts at £17,270 per annum, with the ability to increase to £24,255 OTE after the apprenticeship with the potential to earn a bonus up to £4,200 once established in your role.

Job Title: Claims Handler Apprentice

Location: Liverpool City Centre

Working Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm

As a First Response Handler, you will be the first point of contact for our customers. You will record the information needed to assess a client’s claim, including information relating to replacement vehicles or other specialist requirements. You will assess the claim and liaise with colleagues and representatives from external organisations in order to process it. You will monitor the claims process to ensure that a decision is made within the agreed timescales and manage client interactions to ensure they receive a professional service and address any concerns or complaints they may have.

We want a Claims Handler who is:

• Focused on providing outstanding customer service by asking questions and listening to client responses, by resolving customer queries quickly and by providing the right solution, first time.
• A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations.
• Empathic, respectful, and able to connect with people.
• Capable of thinking on their feet, solving problems and making fast, informed decisions.
• A team player who is enthusiastic, self-motivated and understands the importance of their role and the role of others in their team.
• Adept at keeping their product knowledge up to date.
• Able to use a range of software packages.
• Organised, able to prioritise and multitask with a fast-paced environment and has a strong attention to detail.
• Trustworthy and reliable.

Acorn Insurance Apprenticeship Programme

The Acorn Apprenticeship Programme is designed to give you the knowledge, skills, and behaviours you will need to accelerate your career progression, whilst you earn a competitive salary and gain practical experience.

During the apprenticeship, you will:

• Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
• Attend monthly, face-to-face, or online Masterclasses on topics such problem solving, customer service and delivering results.
• Receive 1:1 support from Coaches who have significant experience of being a customer services adviser within the financial sector.
• Get six-hours of study time, away from your desk, per week.
• Be able to attend workshops and guest speaker seminars.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

*Please note, as this is a full time apprenticeship, you must not be in education to be eligible for this role.

 All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard