Claims Handler - Yolk Recruitment Ltd : Job Details

Claims Handler

Yolk Recruitment are partnered with a data driven insurance provider based in Cardiff who are searching for a Motor Claims Handler to join their team. They deliver top-notch car and travel insurance services, working with key clients in the UK. They offer a range of functions including customer service, claims handling, underwriting, and pricing.

About the Role

An exciting opportunity has arisen for a Motor Claims Handler to join a dynamic, forward-thinking company based in the heart of Cardiff. Specialising in car insurance services, the company offers a hybrid working environment, with a mix of office and remote work. The Motor Claims Handler will play a key role in delivering an exceptional customer experience by managing motor claims from initial report through to closure.

What You'll Be Doing

As a Motor Claims Handler, you will be responsible for:

• Proactively managing a portfolio of motor claims, including both first and third-party claims.
• Assessing indemnity, liability, and quantum to determine appropriate action.
• Identifying and referring any potential fraud indicators.
• Negotiating settlements and ensuring claims are resolved efficiently.
• Delivering outstanding service to customers and building strong relationships with third parties and suppliers.
• Ensuring compliance with the company's regulatory and legislative requirements.
• Actively contributing ideas to improve operational processes within the claims team.
• Supporting the Claims Team Leader with day-to-day activities.
• Maintaining high standards in service, productivity, and quality to meet company expectations.

Essential Skills

To succeed in this role, you will need:

• Experience working in a motor insurance claims environment (desirable but not essential).
• Strong communication skills, with the ability to build rapport with customers, third parties, and suppliers.
• An analytical mindset, with the ability to interpret data and identify trends to inform decisions.
• Self-motivation and the ability to work effectively within a team framework.

Benefits

• Competitive salary - £26,000 (depending on experience)
• 33 days annual leave (25 days + 8 bank holidays), increasing to 34 days with length of service
• Hybrid working model (2-3 days in the office, the rest remotely)
• Nest Pension scheme
• Professional training and qualification opportunities
• Group social events (optional)
• Refer a friend scheme

Join a forward-thinking company where your ideas are valued, and your career can thrive!

Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange.

Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.