Claims Handler - Avencia Consulting : Job Details

Do you have a Claims or Legal background and are looking to develop your career working for a people powered, forward thinking insurance business?

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

It's an exciting time to join us as our business grows, and we have a great new role for a Claims Handler to join our ATE/Legal Expenses Claims Team based in our Croydon office. We can offer hybrid working 3 days in the office / 2 days working from home and offer a great starting salary plus 10% annual bonus along with a great benefits package.

The ATE Claims team deal with assessing and handling indemnity provided to policyholders for the purpose of pursuing a range of legal action, including personal injury, clinical negligence, professional negligence and insolvency. The role of ATE Legal Expenses Claims Handler will be to assess legal expenses insurance (LEI) claims.

What you'll be doing:

• Provide an efficient claims handling service to all customers by responding to claims using excellent written and call handling skills, in line with department service standards and internal/external service level requirements
• Handle claims from start to conclusion, which involves investigating the validity of a claim and assessing legal costs in line with the terms and conditions of the relevant policy
• Data input, ensuring all information is captured and inputted onto the internal system (Websure)
• Liaising with solicitors and on occasion, costs lawyers

Our must haves:

• Provide an efficient claims handling service to all customers by responding to claims using excellent written and call handling skills, in line with department service standards and internal/external service level requirements
• Handle claims from start to conclusion, which involves investigating the validity of a claim and assessing legal costs in line with the terms and conditions of the relevant policy
• Data input, ensuring all information is captured and inputted onto the internal system (Websure)
• Liaising with solicitors and on occasion, costs lawyers

What's in it for you:

• A great starting salary plus 10% annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.