Claims Handler - Appcast Enterprise : Job Details

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Do you enjoy helping others and providing brilliant support to customers? Are you looking for a job which provides full training, support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply to our exciting Claims Handler position.

Things you need to know:

• These are permanent roles
• We are based in Tunbridge Wells
• Our working hours are Monday to Friday 8.30–5
• Hybrid working options available
• Salary is up to £25,000
• We have an ongoing structured training programme and a dedicated training team to ensure you have all the support you need to be successful

A bit about the job:

In this role you will be helping customers process a household or property insurance claim through the business. You will also have consistent communication with not only the customers but Loss Adjusters, Insurers and Third Parties. You will be the point of contact for the customer to discuss any update of their claim and all relevant events of the claims journey. You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team.

Skills and experience we’re looking for:

• Minimum of 6 months experience working in household and/or property claims desired
• Experienced candidates from other areas of claims are also welcome
• Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to support the customer through the entire claims process
• Evidence your strong rapport-building skills and excellent communication skills.
• Risk aware with strong planning and analytical skills.
• Attention to detail and dedicated customer service focus
• Desirable Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s
• Eligible to work in the UK

What you’ll get for this role:

• Annual salary of up to £25,000
• Benefits include 25 days holiday, pension, and life insurance
• Training opportunities, including classroom training and a buddy scheme to provide support throughout your career with us
• Left to manage own workload and authority to make autonomous decisions on claims.
• Progression opportunities

#LI-SK1

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative, and ultimately more profitable business.

If this sounds like somewhere you’d like to join, we’d love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include: