Claims Handler - PIB Group : Job Details

To work as part of our claims team assessing Rent Guarantee claims on behalf of our Letting Agents and Private Landlords We are looking for someone who loves to provide amazing customer service and build lasting rapport.You will have excellent attention to detail and be able to manage your own workload prioritising time sensitive tasks whilst working within a supportive team environment.This role offers excellent progression opportunities and career development for the right candidate. No previous Legal experience is required as full training will be provided.Key Responsibilities:Claims Activities

• Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes, ensuring all information is entered accurately
• Delivering exceptional service to all customers by telephone, email & post
• Ability to use own initiative to make decisions in line with company policies and communicate those decisions in an informative way
• Make every effort to pursue tenants and guarantors for unpaid rents where possible in a professional manner while displaying empathy
• Manage customer relationships effectively to ensure the claim progresses efficiently
• Maintain an accurate claim ledger by collaborating with  the customer
• Identify and escalate potential fraudulent activity
• Carry out any other tasks that may be required of you from your line manager
• Resilience to having difficult conversations

Legal Activities – experience not necessary

• Serve legal notices to tenants tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible
• Collaborate with the Ligation Team and In House Solicitors to ensure that the legal service provided is robust, low  risk and efficient.

Further informationAs well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-219 501