Claims Handler - South Staffordshire Plc : Job Details

Claims HandlerJob Title: Claims HandlerSalary: To £30,000Hours: 37 hours per weekLocation: WalsallTake on an exciting opportunity with South Staffordshire Plc as a Claims Handler, where you will play a key role in managing a wide range of claims, including property damage, theft, and life assurance. Reporting to the Insurance Manager, you will oversee claims from initiation to resolution, ensure proper handling of injury claims by external suppliers, and build strong relationships with internal and external stakeholders. With full training provided for life assurance claims, this role allows you to make a meaningful impact while growing your expertise. If you're detail-oriented, organised, and ready for a challenging, rewarding career in claims management, we’d love to have you on the team!About UsSouth Staffordshire Plc, as well as owning two regulated clean Water companies (South Staffs and Cambridge Water) is a trusted provider of essential services across regulated industries, delivering specialist engineering, asset management, and compliance services to a wide range of clients, including utility companies, local authorities, and organizations with critical infrastructure. With approaching 3000 employees across the UK and further afield, we’re committed to upholding the highest standards, ensuring compliance, and supporting our clients’ infrastructure needs.The RoleThe claims handler will report to the insurance manager and will be responsible for handling all property damage and theft claims from cradle to grave. They will also be responsible for overseeing injury claims and making sure that these are being handled appropriately by our external suppliers. The role will also have responsibility for handling life assurance claims on behalf of the company (full training will be provided for this).Key Responsibilities

• Manage all Public Liability Property Damage Claims in Line with the CPR Rules with claims ranging up to the value of £100k with the input of the insurance manager on claims ranging from £50k.
• Oversee all injury claims, making sure that these are being handled appropriately by our loss adjusters/solicitors.
• Log all claims on JCAD and make sure that all records and reserves are kept up to date.
• Act as a point of contact between the group businesses and brokers on all contract works claims. This will be mainly dealing with theft or damage of plant equipment.
• Notify insurers and brokers about all claims that could breach the insurance policy deductible.
• Manage and build good working relationships with internal and external stakeholders.
• Manage the life assurance claims on behalf of the company from cradle to grave (full training will be provided).

What You’ll NeedQualifications: Educated to GCSE Level of Equivalent to include English and Maths and a qualification from the Chartered Insurance Institute or working towards.Experience

• Previous experience in an claims handling role (we are open to this being in-house or with an insurer).
• Good knowledge and understanding of the CPR Rules.
• Customer focused with previous customer service experience.
• Excellent attention to detail and accuracy, with a well-organized approach to work.

What You’ll Get in ReturnJoining South Staffordshire Plc means becoming part of a team that values and invests in its people. In return for your dedication, you can expect:

• Competitive salary: to £30,00
• 25 days holiday plus bank holidays.
• Employer pension contributions.
• Access to an on-site gym.
• 24/7 GP service.
• Cycle-to-work scheme.
• Employee assistance program via Aviva.
• Discounts at stores and restaurants.
• Excellent career development opportunities, including mentorship from senior leaders.
• Ongoing professional development to enhance your skills and expertise.

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