Claims Manager - Thistle Insurance Services : Job Details

The Role: Claims ManagerWe have an exciting opportunity for an experienced, self motivated and driven Claims Manager to join our successful Niche Schemes and Affinities Division in our Gloucester office. You will be responsible for managing and supporting the Claims Department to deliver a first-class Claims journey for our Customers. This is an exciting and fast paced role with on-going growth aspirations, leading a team who handle Claims across lifestyle and disability products.

Responsibilities:

• To ensure the team are continually supported, coached and developed to deliver a consistently exceptional service and a seamless Claims journey for our Customers.
• Provide regular training to the team to maintain competence and knowledge.
• Manage performance indicators, service targets and ensure the Team are consistently adhering to company policies, procedures and standards.
• Develop and maintain effective relationships with insurers and internal stakeholders, providing insight into Claims performance, including acceptance, settlement and declinature rates, handling times, and telephony response times.
• Provide, track and maintain regular reporting and insight into overall Claims performance and adherence to Consumer Duty principles.
• Act as the escalation point for authorisations, complaints and fraud identification.
• Conduct effective team meetings and monthly 121s to discuss wellbeing, performance and to support personal development.
• Lead and manage internal and external Claims audits, providing the relevant data and oversight, responding promptly to any associated actions.
• To champion continuous improvement, aspiring to optimise service, standards and team engagement.
• Innovate service and standards with the use of new technology to drive Customer experience, efficiency and overall standards.
• Where required, to co-ordinate the set up and management of suppliers.

Experience:

• Minimum of 2 years experience working in a Claims Management role
• Strong understanding of Claims processes and procedures
• Strong understanding of Insurance
• Clear understanding of Consumer Duty Principles
• Detailed knowledge of loss and damage Claims
• Proven Leadership skills, with the ability to influence and manage both teams and stakeholders
• Able to simplify complexity
• Good understanding of Microsoft Office, especially Excel
• Confident presenting to varying levels of seniority
• Attentive to detail and accuracy
• The ability to develop others

Further Information:

• As well as a competitive salary we offer the following benefits -
• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Very generous maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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