Claims Manager - Employment Specialists Ltd : Job Details

An exciting opportunity has arisen within a market-leading specialist Claims business, part of an established International Group. This growing organisation is seeking an experienced Claims professional to lead their Claims Operation. Their innovative approach to Motor Claims services has positioned them as Industry leaders in the UK market.

This position would suit either a Claims Manager or an ambitious Senior Team Leader ready to step up into a Management role. The role combines technical expertise with leadership responsibilities and offers hybrid working between their modern office and home.

This is a fantastic opportunity to join a growing, innovative organisation at the forefront of the UK Motor Claims market. The successful candidate will play a crucial role in shaping the future of their Claims operation while developing their own career within a supportive and progressive environment.

Key Responsibilities of the Claims Manager role include:

• Leadership of the Head Office Claims function, ensuring operational excellence and SLA adherence
• Full accountability for team performance, including financial metrics, quality standards, and service delivery
• Strategic partnership with the Senior Management Team to enhance claims processes and drive continuous improvement
• Development and implementation of innovative training programmes to enhance team capabilities
• Stakeholder management across all levels, building strong relationships with clients and third parties
• Change management leadership, driving process improvements and new initiatives
• People management, focusing on team development and performance optimization

The Ideal Candidate for the Claims Manager role Will Have:

• Proven Motor Claims technical and people management experience
• Strong leadership capabilities with a passion for developing others and achieving exceptional results
• Analytical mindset with excellent problem-solving abilities
• Outstanding communication and interpersonal skills
• Ability to thrive in a fast-paced environment while managing multiple priorities

Package and Benefits include:

• Free car parking
• Competitive pension scheme
• Enhanced holiday allowance (increasing with service)
• Comprehensive Employee Assistance Programme
• Wellbeing initiative covering mental, financial & physical health
• Modern office environment with hybrid working options