Claims Technician - ERS : Job Details

Claims Technician at ERS

Location: Swansea

Work Arrangement: Hybrid (3 days in the office, 2 days from home )

A career as a Claims Technician at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.

Key Responsibilities:

• Respond to customer phone calls and correspondence in a professional, courteous, and efficient manner.
• Establish the circumstances of any loss and conduct appropriate indemnity/liability/fraud inquiries.
• Negotiate claim settlements efficiently and economically.
• Maintain accurate claim estimates, making adjustments as necessary.
• Use approved suppliers where appropriate.
• Apply all company policies and procedures to ensure service standards meet internal SLA and FCA/PRA requirements.
• Undertake other reasonable tasks as required by line management.

Desirable Attributes:

• Confident and professional communication skills (oral and written).
• Excellent phone manner.
• Strong interpersonal and relationship-building skills.
• Articulate and numerate.
• Committed to delivering a first-class customer experience.
• Team player.
• Highly organized with a clear ability to prioritize and deliver on tasks.

Benefits:

• Competitive benchmarked salary.
• 25 days holiday.
• Discretionary bonus scheme.
• Employee assistance programme.
• Option to buy up to 3 extra days of holiday annually.
• Salary sacrifice benefits.
• Annual benefits reviews.
• Opportunities for professional qualifications and study support

If you enjoy building relationships, helping people, and working in a dynamic environment, we'd love to hear from you. Apply now to join our Claims Operations team!