Cleaning Manager - Citizen Housing : Job Details

Salary: Up to £41,999Location: BirminghamBasis: Full TimeWork Pattern: 37 hours per week, Monday to FridayType: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

Our busy cleaning team carryout cleaning and checks to our communal areas on our estates across Birmingham.

We are looking for a dynamic Cleaning Manager who wants to make a difference. You will be responsible for the day to day management and supervision of 3 Supervisors and approx. 32 cleaners to help maintain high standards of cleaning in our blocks. We also look after estates in Worcester and Hereford

In housing you can make a real difference, the role of Cleaning Manager will involve:

• Managing a large team of cleaners based in Birmingham, Hereford and Worcester
• Ensuring all compliance checks, fire alarms, emergency light checks are completed and recorded as completed and any faults reported
• Ensuring the highest standard of cleaning is achieved by all operatives,
• Working with Supervisors and hold regular meetings to address any issues and find resolutions to problems
• Working with other colleagues such as Neighbourhoods to provide consistent and effective delivery of services
• Being responsible for the personal line management of the team including performance and personal development assessments, mentoring and where appropriate, disciplinary action.
• Working with our customers to understand their requirements on cleaning in their blocks.

As Cleaning Manager we need you to have:

• Previous management experience
• Previous cleaning experience
• Decisive, capable and balanced in dealing with a wide range of day to day operational issues, decisions and pressures

We would be really excited if you have:

• A qualification in cleaning
• A can do attitude
• Positive approach to everyday problems

Our people are everything and we offer:

• Opportunities for salary progression
• IT equipment to allow some optional home working
• ‘Live work better’ scheme which actively encourages work-life balance
• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen match up to 10% 
• Cycle to work
• Annual leave purchase
• Citysave financial support - savings and loans
• MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 11th July 2024

Interview date: 24th July 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.