Cleaning Supervisor - Citizen Housing : Job Details

Basis: Permanent

Work Pattern: 37 hours a week, Monday to Friday

Location: Birmingham, Worcester & Hereford

Type: Full Time

We are brave, we are ambitious, we are honest, and we are Citizen!

Our busy communal cleaning team carry out cleaning across our estates within Birmingham, Worcester & Hereford.

As a Cleaning Supervisor you will be expected to look after a team of up to 14 mobile and static cleaning technicians located at different areas across the 3 areas. As Supervisor, you will be responsible for the day-to-day planning of the work and supervision of the team in a Social housing setting.

You will need to have good, comprehensive experience of cleaning of all aspects of buildings, including corridors, lifts, foyers, bin stores, welfare rooms, toilets, stairwells, litter picking, immediate external areas. You will also be able to train others in cleaning skills and complete audits to show standard of cleaning is being reached. You will complete sickness reviews and carry out 1 to 1’s with cleaners on a regular basis.

In housing you can make a real difference, the role of Cleaning Supervisor will involve:

• Looking after and planning work for your team
• Providing training to improve the standards of cleaning within your team
• Monitoring daily work and ensure all work is completed
• Carrying out cleaning with your team
• Completing admin work with basic IT skills
• Carrying out sickness reviews, plan holiday and write reports to assist with investigations.
• Completing 1 to 1’s and complete annual PMRs with your team
• The expectation of working week is to work with your team cleaning the blocks for 3 days a week, 1 day doing audits and 1 day admin in an office

As Cleaning Supervisor we need you to have:

• Previous cleaning experience
• Experience of managing a team of cleaners
• Enthusiasm to achieve the highest cleaning standards possible within your team
• A clean and relevant driving licence

We would be really excited if you have:

• BICS qualification

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave purchase scheme - option to buy up to an additional 5 days per year
• Annual leave starts at 25 days per year plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP - a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme - cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 31st January 2025

Interview date: 12th February 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.