Client Account Manager - FCS COMPLIANCE LTD : Job Details

We are a leading anti-money laundering (AML) consultancy, specializing in helping clients in the property, art and auction markets navigate complex regulatory landscapes and implement best-in-class AML programs. Our expertise spans compliance, risk management, consultancy services, and technology solutions designed to protect businesses from financial crimes.

Job Summary

As the Client Account Manager, you will play a pivotal role in handling prospective clients, managing and growing existing client relationships and acting as the primary point of contact for our clients. You will monitor the delivery of AML consulting services, ensuring high-quality solutions are provided that meet client expectations and regulatory requirements. This is a key client centric role that requires excellent communication skills.

Key Responsibilities

• Client Relationship Management:

  • Manage prospective client enquiries, understand their business needs and find solutions that convince them to become customers.

  • Build and maintain strong relationships with key clients, understanding their business needs, challenges, and regulatory requirements. Serve as the main point of contact for clients, fostering trust and long-term partnerships.

• Service Delivery Oversight: Coordinate with Director of Operations to support the effective delivery of services to clients., ensuring projects are completed on time, within scope, and to the highest standards. Collaborate with internal teams to ensure seamless service delivery.

• Strategic Account Growth: Identify opportunities to expand service offerings within existing accounts, driving client growth and increasing revenue. Develop and execute account plans to achieve business development goals.

• Consultative Leadership: Provide clients with guidance on AML compliance, risk management, regulatory updates, and emerging industry trends. Stay updated on AML laws, sanctions, and global regulatory changes to inform clients of potential impacts.

• Team Collaboration: Work closely with cross-functional teams including risk analysts, compliance specialists, legal experts, and technology professionals to deliver comprehensive AML solutions. Provide leadership in project execution and problem-solving.

• Client Presentations and Reporting: Deliver regular progress reports, presentations, and updates to clients and stakeholders, communicating complex information in a clear and actionable manner.

• Revenue Accountability: Manage the financial aspects of client accounts. Negotiate contract terms and renewals to ensure client satisfaction and business viability.

Qualifications and Experience

• Degree calibre individual with relevant business experience.

• Minimum of 5 years of experience in client account management, consulting, or a related field.

• Proven track record of managing and growing large, complex client accounts.

• Strong leadership skills, with the ability to manage/co-ordinate cross-functional teams and ensure the successful delivery of projects.

• Excellent interpersonal and communication skills, with the ability to influence senior stakeholders and present complex information clearly.

• Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines.

• Work experience within the Estate Agency sector would be advantageous.

Skills and Competencies

• Strong client-focused mindset with a passion for solving complex business challenges.

• Excellent negotiation, presentation, and relationship-building skills.

• Strategic thinker with the ability to identify business development opportunities and drive revenue growth.

• High level of integrity, professionalism, and a commitment to upholding the highest ethical standards.

• Analytical mindset with a focus on problem-solving and attention to detail.

Why Join Us?

• Opportunity to work with a dynamic team of experts in a rapidly growing business.

• Competitive salary and performance-based incentives.

• Continuous professional development and career growth opportunities.

• Be part of a forward-thinking company at the cutting edge of AML compliance and financial crime prevention.

To Apply: Please submit your CV and cover letter