Client Accounts Advisor - Connells Group HQ : Job Details

Job DescriptionConnells Group have a great opportunity for a customer service professional to join our busy client accounts team in Leighton Buzzard as a Client Accounts Advisor. Our Corporate Client Accounts team provide bespoke support services to all Lettings Branches, Landlords and Tenants. Our aim is to provide a service that surpasses all customer expectations.You will be responsible for:

• Handling incoming queries via phone and email from Landlords/Tenants/LSCs in a timely and professional manner
• Processing new lets, renewals, terminations of tenancies and return of deposits
• Ensuring all funds received are identified and allocated correctly
• Ensuring that all arrears are chased in line with our SLA, accurate records of our actions are maintained and recommendations for legal action are made to Property Management where required
• Processing rents received and remit to landlord daily by Faster Payments & Cheque
• You will be responsible for sending bespoke reporting to our corporate clients on a weekly and monthly basis
• Attending regular client meetings to provide updates and insights on current performance
• Ad hoc duties as required by the Line Manager

Your experience and skills will include:

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Strong systems experience, a good working knowledge of Excel would be a distinct advantage
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• Basic accounts/bookkeeping background an advantage but not necessary

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00468