Client Adviser - Migrant Help : Job Details

Migrant Help are currently looking for a Client Adviser to join their team. You will join us on a full time, maternity cover until 31 September 2025. In return, you will receive a competitive salary of £28,639 - Increasing to £32,612 following successful completion of a 6 months probation period.

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

The Client Adviser role:

Part of the Asylum Services team, the Client Adviser in Napier is a rewarding role at Migrant Help. You will work to support residents of Napier Barracks; providing advice, guidance, assistance and support to eligible asylum seekers. You will contribute to the overall success of the organisation in accordance with Migrant Help’s aims and objectives by proving a high-quality service to its clients.

If you have the ability to work empathetically with people facing uncertainty with demonstrable experience liaising on behalf of service users, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Key responsibilities of our Client Adviser:

• Provide advice and support to asylum seekers, within the specification of the AIRE contract with the Home Office
• Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section 4 of the Immigration and Asylum Act 1999
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales and assist clients to notify the authority of prescribed change of circumstances
• Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support applications by telephone and by appointment
• Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
• Provide advice on general matters e.g. sign-posting in addition to providing advice on the Voluntary Assisted Return
• Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs
• You will work closely with the AASC provider, Home office, Health team and other NGO/VCS organisations based at Napier

Skills and experience we are looking for in our Client Adviser:

• Ability to complete referral forms and records accurately
• Ability to absorb complex written information and communicate effectively
• Experience of working face to face with members of the public
• Good inter-personal skills and the ability to relate to a wide range of people
• Presentation skills with the ability to make briefing sessions interactive

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 20th January 2025

If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!