Client Advisor FTC - FashionJobs : Job Details

CLIENT ADVISOR- LUXURY ITALIAN FASHION BRAND KNIGHTSBRIDGE FLAGSHIP & DEPARTMENT STORE LOCATIONS TEMPORARY BASIS WITH POSSIBILITY TO BECOME PERMANENT THE CANDIDATE

• The Client Advisor represents the Company with clients. Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store
• Previous experience in luxury retail- minimum 3 months
• Well presented
• Well spoken in English
• Able to manage stress, adaptable and flexibility
• Teamworking skills
• Problem solving skills, sense of neatness and accuracy
• Full- time available (all days of the week)
• Happy to start as a temp with the possibility of becoming a permanent member of the brand
• Available ASAP until early January

RESPONSIBILITIES:

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after- sales
• Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
• Receives and displays the products according to the established procedures
• Constantly maintains a tidy working place according to the Company guidelines

SALES:

• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
• Takes part in the store and department meeting

CLIENT MANAGEMENT AND CRM:

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients’ requests

PRODUCT:

• Participates to all the product presentations (of all the product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

THE PACKAGE:

• Up to £15 per hour depending on experience (enhanced pay on Sundays & Bank holidays) + holiday pay + pension contributions
• Weekly pay Methods, with immediate start and flexible hours per week
• Opportunity to develop further and be considered for permanent opportunities

Group Video Interviews are being arranged immediately – please apply as soon as possible with your CV to be booked in. 360 Talent London are a boutique recruitment firm, specialising in the high end retail & ecommerce sector. Follow us on LinkedIn, TikTok, Instagram and Facebook to stay updated with all of our latest job opportunities!