Client and Operations Manager - Adzuna : Job Details

Joining us as a Client Director in the Exeter portfolio, you will be responsible for maintaining strong client relationships and service delivery standards across day-to-day work and longer-term projects.

Utilising your project management skills, you will be delivery focussed, particularly across the area of De-risking.

This role is a hybrid position where you will work from our Exeter office, as well as from your home address. Full and part-time working arrangements can be considered for this role.

What you'll be doing:

• Responsibility for account management of a specified number of key clients.

• Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.

• Understanding and meeting client needs effectively, managing risks and adhering to procedures.

• Leading the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.

• Driving service delivery in order to meet and exceed operational KPIs.

• Ensuring client retention and avoid attrition.

• Improving operational effectiveness.

• Managing costs and provide necessary financial information for business and audits.

• Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.

Here's what we're looking for:

• Understanding of the complexities of the pension scheme administration.

• Strong operational or project management skills.

• DB specialist knowledge.

• Experience of working for/with clients in the third- party administration environment.

• Experience of delivering in a targeted environment, and an understanding of managing costs to ensure profitability.

• Excellent leadership, communication, and interpersonal skills.

• De-risking knowledge would be desirable but not essential.