Client Growth Manager - Get Staffed Online Recruitment Limited : Job Details

Job Title: Client Growth Manager

PLEASE NOTE - applications will close at midnight on the 24th of January 2025

Our client is on a mission to create positive change through property investing, empowering their team, clients, tenants, guests, and local communities to live better and thrive. As a values-driven company based in the Northeast of England, they are committed to doing things differently and making a meaningful impact.

They are looking for a proactive relationship builder with strong communication skills, someone who thrives in a target-driven environment with previous experience in sales or account management. You’ll be determined, driven, and resilient.

Location:

• North-based
• Office based in Newcastle
• Hybrid, work from home 2-3 days per week

Pay and Benefits:

• Competitive Salary: £34,000 - £38,000 per annum (based on experience)
• Commission and performance bonuses: On-Target Earnings (OTE of £50,000 - 70,000)
• Pension Scheme
• Flexible Working: Enjoy the freedom to balance work and life on your terms

Annual Leave:

• 25 days (pro-rata if part-time) in the complete holiday year, plus additional day off for your birthday. As part of this you are required to take leave on the (non-UK Bank Holiday) days between 25th December and 1st January.
• The holiday year runs from 1 April to 31 March.
• Public/bank holidays

Job Overview:

Our client is growing fast, having had their best financial year to date and with ambitious future plans, this is an exciting time to join them. This role will be a crucial client-facing position, representing their brand with professionalism and care. You will build and strengthen client relationships while ensuring their sales process is followed. Staying up to date with client needs and providing exceptional service is key. The role requires working across a large database of existing sales leads, so they are looking for someone highly organised and efficient with time management, and who sees every ‘no’ as an important step to ‘yes’.

Role Objective:

• Grow existing client relationships and retention rates.
• Cross-sell services to existing clients and ask for referrals.
• Work through the current database of leads to generate new clients.
• Increase lead conversion through enhanced follow-up processes.
• Provide additional capacity to handle new lead calls.

Responsibilities and Duties include but are not limited to:

• Working closely with the Sales Director to execute sales activity across the business.
• Meeting or exceeding KPIs and performance targets.
• Managing a pipeline of client relationships and leads.
• Proactively following up with warm leads and existing clients to explore additional service opportunities.
• Generating new business through targeted outreach and networking.
• Identifying opportunities for referrals from existing clients.
• Collaborating with the marketing team on lead generation campaigns.
• Providing detailed updates on client activity and pipeline progress.
• Preparing regular reports on client engagement and sales performance.
• Representing the company brand and promoting their services with professionalism.
• Maintaining accurate client records using CRM systems.
• Visiting clients when necessary to strengthen relationships and explore further opportunities.

Skills and Experience:

You are excited to be part of a values-led property investment company but also motivated by personal ambition. You are flexible and learn quickly and have the ability to work on your own initiative. Communication will be key since many of the team work remotely at home.

• Proven experience in sales, client management, or account management (minimum 1 year).
• Knowledge of the property industry (desirable).
• Proficiency in IT systems such as MS Oce, CRM platforms, and Asana.
• Ability to generate leads and manage a pipeline effectively.
• Commitment to excellent client service.
• Ability to perform in a fast-paced, dynamic environment.

This is a hybrid role, requiring someone who is a self-starter and capable of working independently. Our client is a small, friendly and dynamic team, so they are looking for people who share their core values – Care, Continuous Improvement, Integrity, Autonomy, and Boldness – and help them deliver an exceptional client experience. You must also have a great attitude, grit, and a passion for learning and developing yourself.

If this sounds like the role for you, APPLY NOW via their dedicated recruitment process which includes a couple of assessments but should take you no longer than 15 minutes to complete.

Good Luck!