Client & Matter Inception Manager - Redland Search : Job Details

Make a Real Impact

A leading commercial law firm is seeking a Client and Matter Inception Manager to join its dynamic Risk and Best Practice Department. This is a unique opportunity to play a pivotal role in supporting and shaping the firm's client and matter onboarding processes, enabling the delivery of exceptional service across a range of sectors including housing, local government, health, construction, energy, higher education, and financial services.

About the Role

As the Client and Matter Inception Manager, you’ll take ownership of client and matter onboarding and lead a team dedicated to anti-money laundering (AML) and due diligence. Your responsibilities will include enhancing systems and processes, managing AML monitoring, and advising internal teams. In this key role, you will:

• Oversee client onboarding processes, driving improvements in efficiency and compliance.

• Supervise the AML due diligence team, providing guidance and support.

• Collaborate with management, finance, and legal teams to enhance the firm's client and matter inception (CMI) processes.

• Lead efforts to ensure data quality, timely processing, and optimal performance in client onboarding systems.

• Manage conflicts of interest, working closely with the Risk & Best Practice team to refine systems and policies.

• Provide training on AML and financial crime issues to legal and support staff.

Qualifications and Skills

• In-depth knowledge of UK AML regulations and client identification practices.

• Excellent communication and report-writing skills with confidence in interacting with senior managers.

• Strong analytical, problem-solving, and leadership skills.

• Attention to detail, excellent record-keeping, and supervisory experience in a client onboarding function.

• Experience with client/matter onboarding software systems and familiarity with the legal sector is desirable.

Our Culture and Benefits

This firm is known for a people-centered work environment, where collaboration and mutual support are valued. It promotes a hybrid working model and flexible hours, ensuring a balance between professional commitments and personal life. The company’s commitment to growth and development means employees benefit from tailored training, development opportunities, and clear paths for progression.

Benefits include:

• 25 days holiday (with options to buy more)

• Discretionary bonus scheme

• Generous pension, private medical insurance, and life assurance

• Access to an Employee Assistance Programme, Cycle to Work scheme, and wellbeing resources

• Inclusivity and diversity initiatives, with a commitment to equal-opportunity employment

Join a Responsible Business

The firm is committed to community engagement, environmental sustainability, equality, diversity, and employee wellbeing. It proudly supports local charities, provides pro bono legal work, and has achieved carbon neutrality, with a target for net zero carbon by 2040.

Apply Today

We welcome applications from all backgrounds, celebrating the strength that diversity brings to our team. If you’re ready to take on a rewarding role that makes an impact both within the firm and beyond, apply to become part of this progressive and supportive organization.